FAQ

Returns, Exchanges & Cancellations

We do not accept returns; however, we do process exchanges on a case-by-case basis. Please contact us with any questions about your order at support@theupscalebunny.com.

We gladly accept cancellations provided they are within 12 hours.

Age Minimum For Products

Rabbits should always be a minimum of 6 months old before introducing any new food or treats. Introduce new food & treats slowly, as well as, to do so in moderation. Always be sure that your pet is being supervised when enjoying any of our toys or blends. For more advice please seek out a rabbit savvy vet.

Chew Toy Disclaimer

Rabbits should only have chew toys under supervised play and toys should be removed if your pet begins to primarily consume rather than chew the toy. Excessive consumption of fibrous objects can lead to serious GI blockages. Fibrous products include: Hay Balls, Hay Candy Roll & Pineapple & Papaya Hay Wrap.

Legal Disclaimer

The Upscale Bunny is not responsible for accidents, illnesses or injuries that occur from use of our products.